Terms & Conditions



Prices

Prices in the web store are stated in euros (€) and include Finnish VAT 24%.


Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Phone: +358 207 181 830, Business ID 2122839-7

 

Payment methods

Sophia Rosier web store accepts a variety of payment methods including major credit cards. Visa, Master Card and American Express are accepted. 


Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are in stock. However, should we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.


Shipping & Delivery

Sophia Rosier web store ships internationally. Orders are sent in Finland via Matkahuolto. We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends.

If you are located outside Finland, please allow up to 14 days for delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

Delivery charges:

1) Finland - free of charge

2) EU countries 20 EUR

4) Rest of the world 25 EUR

FREE SHIPPING ON PURCHASES OF 400€ OR MORE.

 

Privacy & Security

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent.

We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company. No sensitive information is passed on. If you wish to know what information is stored on you, please address your inquiry to service@sophiarosier.com.

We ensure you that we operate with the highest care and security standards when it concerns your personal data.


Return policy

To ensure your satisfaction with Sophia Rosier products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition.

Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

Sophia Rosier will not compensate for lost packages. Before sending any returns, please contact us by email: service@sophiarosier.com.


Law & Jurisdiction

Finnish law will be applied to all disputes related to the Sophia Rosier web store or to these Terms & Conditions.